Legal
Shipping Policy
Last updated: 29/07/2026
1. Shipping Area
We currently ship to all countries within the European Union (EU). If your country is not available at checkout, please contact us at support@puregoggles.com and we will do our best to accommodate your request.
2. Shipping Rates
Shipping rates are calculated at checkout based on your destination and order weight. We offer free standard shipping on all orders over €100 within the EU.
| Region | Standard Shipping | Free Shipping |
|---|---|---|
| Bulgaria | €4.90 | Over €100 |
| EU Zone 1 (e.g., Germany, Austria, Romania) | €8.90 | Over €100 |
| EU Zone 2 (e.g., France, Italy, Netherlands) | €9.90 | Over €100 |
| EU Zone 3 (e.g., Spain, Portugal, Sweden) | €11.90 | Over €100 |
| Rest of EU | €12.90 – €14.90 | Over €100 |
3. Estimated Delivery Times
Delivery times are estimates and commence from the date of dispatch, not the date of order. All orders are dispatched from our fulfilment centre in Bulgaria.
| Region | Estimated Delivery |
|---|---|
| Bulgaria | 2 – 4 business days |
| EU Zone 1 | 4 – 7 business days |
| EU Zone 2 | 5 – 8 business days |
| EU Zone 3 & Rest of EU | 6 – 10 business days |
Please note that these are estimated delivery times and may vary during peak seasons, promotional periods, or due to unforeseen logistical delays. We are not responsible for delays caused by customs clearance or carrier issues.
4. Order Processing
Orders are processed within 1–2 business days (Monday to Friday, excluding Bulgarian public holidays). You will receive a confirmation email once your order has been dispatched, including a tracking number where available.
5. Tracking
Once your order is dispatched, you will receive an email with a tracking link. You can use this link to monitor the progress of your delivery. If you have not received a tracking number within 3 business days of placing your order, please contact us at support@puregoggles.com.
6. Customs & Import Duties
All orders shipped within the EU are delivered duty-paid (DDP). The price you pay at checkout includes all applicable taxes and duties. There are no additional charges upon delivery for EU destinations.
7. Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us within 7 days of the estimated delivery date. We will work with the carrier to locate the package or arrange a replacement. Please retain all packaging materials and take photos of any damage for our records.
8. Contact
For any shipping-related inquiries, please email us at support@puregoggles.com.